REJECT COMPOUND / CUSTOMER CARE
Shipping policy
Updated October 6, 2026
Order and delivery help
Reject Compound is operated by LUKRUM INC. For help with an order or delivery, email Support@Lukrum.io and include your order number.
Free standard U.S. shipping
Standard shipping to supported United States addresses is free on every product, with no minimum order. The shipping cost is included in each product’s price, so no standard U.S. shipping charge is added at checkout.
International shipping
International delivery depends on the product and delivery address. International shipping is charged separately and calculated at checkout. If no shipping option is available for your address, contact us before ordering.
Production and delivery estimates
Production time and carrier transit time are separate. Review the information shown for the item and delivery option before paying. An estimate is not a guaranteed arrival date unless we expressly identify it as a guarantee. We will honor any shipment commitment we make and your rights under applicable law.
Separate packages and tracking
Products in one order may be made or shipped by different facilities and arrive in separate packages. Check the tracking information for each package. A tracking number can be created before the carrier receives the parcel.
Address changes
Check your delivery address carefully. If you notice a mistake, email us as soon as possible. We will check whether an address change is still possible; changes become harder after production or shipping begins.
Shipping delays and unavailable items
If we cannot meet a stated shipment time, we will tell you about the delay and your options, including cancellation and a refund where required. We will obtain any consent required to extend shipment timing. If we cannot fulfill the order, we will cancel the affected items and provide the refund required by law.
Delivery problems
If a package is late, marked delivered but missing, or arrives damaged, contact us with your order number and available delivery details. We will investigate with the fulfillment provider or carrier and explain the next step. Reporting a problem does not require you to give up any right to a refund, replacement or other legal remedy.
Customs and import charges
Cross-border orders may involve customs processing and import-related charges. These vary by destination and fulfillment route. Review the order’s applicable charge disclosures before paying, and ask us if anything is unclear. Customs processing can affect transit time.
Your rights
These terms do not limit mandatory consumer rights.
Related policies
Read our Return and refund policy, Terms of service and Contact information for more help.